Frequently Asked Questions
Everything you need to know about your flight simulation and hardware experience.
How do I access my digital downloads after purchase?
Once your payment is processed, your products will be immediately available in your account dashboard under the 'Downloads' section. You will also receive a confirmation email with direct download links.
What is the return policy for hardware and electronics?
We offer a 14-day return window for physical hardware provided the item is in its original, unopened packaging. Please note that digital software products are non-refundable once the serial key has been issued or the product has been downloaded.
Do you offer international shipping for physical products?
Yes, we ship our hardware and peripherals worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the items.
How do I receive updates for the software I purchased?
Updates are managed through the iniManager app. Simply log in to the application on your PC to see available updates and install them with a single click to ensure you have the latest features and fixes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout process.
Are your hardware products covered by a warranty?
All physical electronic products sold through the iniBuilds Store come with a standard 12-month manufacturer's warranty covering any technical defects or hardware failures under normal use.